Burt

Freight brokers and carrier teams spend hours on repetitive coordination work like quoting, load building, carrier sourcing, appointment scheduling, tracking, document chasing, and billing. This daily grind pulls operators away from problem-solving and relationship-building that requires human judgment. The page frames this as time that should be given back to teams so they can focus on higher-value work instead of routine admin tasks.

Burt provides AI teammates that connect to a company's existing TMS, shared inbox, phone lines, and customer portals to perform freight operations tasks directly within established workflows. It covers specific use cases including quoting, load building, carrier sourcing, appointment scheduling, track and trace, POD and documentation, billing, and an AP inbox for carrier and factoring inquiries. The system is trained on a company's specific processes and customer preferences (such as a named example of status email timing and phone-only appointment changes), operates under documented playbooks like SOPs, logs its actions with visible reasoning, and escalates exceptions to a human when it is uncertain. Implementation follows a three step process of connecting systems, training on processes, and then operating while learning from corrections.