Callab AI

Enterprise contact centers rely on existing PBX, SBC, and call infrastructure, and teams need a way to automate call handling without migrating off that infrastructure. Fully autonomous AI voice agents present risk, since errors or mishandled escalations with customers can go uncorrected. Agents also need access to current product, policy, and pricing information during live calls, and conversation details like names, budgets, and intent typically require manual entry into CRM systems after each call, creating data gaps and extra work.

Callab AI offers AI voice agents that integrate with a company's existing PBX, SBC, and contact center infrastructure without requiring migration. Agents can be built and configured without code, and a Knowledge Base feature lets teams upload manuals, policy docs, or wikis that the AI indexes and references during calls. Every call is monitored in real time by human supervisors who see live transcripts, sentiment scores, and AI confidence levels, and can take over a conversation mid-sentence if needed. Additional features include context-aware call transfer that carries full conversation history on escalation, automatic post-call recording, transcription and sentiment tagging, automatic syncing of call data to CRM fields, and Batch Calling to launch and track hundreds of personalized AI calls at once.