PackCapture

Warehouses and e-commerce sellers face customer claims of missing or incorrect items in shipped orders, often with no way to verify what actually happened during packing. When a customer disputes an order, the business typically has no evidence to counter the claim, so it ships a replacement or issues a refund, losing profit margin on that order. The page notes that 'friendly fraud' is rising, making sellers without proof easy targets. Warehouse managers also face rework and resending orders when they are unsure whether a pick was correct.

PackCapture lets a business mount a high-res webcam above a packing station or picking trolley, scan the Order ID barcode to start recording, and automatically capture video of the entire pick and pack process. Recordings are archived in a cloud database and linked to the Order ID for instant retrieval, so a warehouse manager can search any Order ID to view the packing video and send it directly to a customer or support team to resolve disputes. This creates what the company calls a 'Visual Handshake', indisputable video evidence of what was placed in each box, and is also positioned to reduce rework from uncertain picks. The company lists integrations with Shopify and Cin7Core, and offers API integration on higher-tier plans.