Qexo

Service businesses such as HVAC contractors, solar installers, real estate agents, insurance agencies, and clinics receive inbound inquiries through web forms and calls that require immediate response while intent is high. Today these requests often sit in inboxes or get manually copy-pasted between tools, with staff needing to identify urgency, service fit, and missing details before someone can call the customer back and book an appointment. This creates delay and repetition, since customers may have to re-explain their situation on a follow-up call, and managers lack a single place to see the original message, qualification status, and call history together when they need to step in.

Qexo provides an AI front desk that captures inquiries from web and voice intake, attaching the customer's exact message, contact details, requested service, and consent to one lead record. Its lead intelligence qualifies the request by identifying intent, urgency, service fit, and missing information, scoring leads and flagging ones that need manager review. With consent, a voice agent then calls the lead using that same context to ask only what's needed and book an appointment against live availability, and can also call after a booking to confirm time, address, and access notes. Everything is held in a lead workspace showing the original inquiry, qualification, calls, transcripts, and recommended next action, so a manager can intervene without reconstructing the story, and each workspace can configure its own services, availability, qualification rules, knowledge, and voice settings.