Rex

Enterprise finance and accounts receivable teams with large customer bases, multiple systems and high transaction volumes carry out manual, resource-intensive order-to-cash work across collections, cash application, billing, disputes and customer portals. Today this work is often handled by internal teams, shared service centers, or BPO providers priced by headcount, with multi-month transitions, variable quality, and visibility limited to monthly reports and status calls. This consumes significant manual hours per AR operator and slows down how quickly invoices turn into cash, affecting DSO and customer experience.

Rex deploys specialized AI agents that take action across email, ERP, CRM, voice, chat and customer portals to run collections, reconcile cash, triage disputes, and keep systems updated, with oversight from dedicated finance experts. It connects to existing systems like Oracle, NetSuite, SAP, Microsoft Dynamics, Workday, Salesforce, Slack and Teams without requiring migration, building a context layer from years of account history. Customers set policies and approval limits, and Rex follows internal procedures, escalating exceptions requiring human judgment with full context assembled; every action is logged for audit. A Mission Control view tracks agent activity per account, and performance is measured against agreed KPIs and SLAs such as DSO, response time and resolution rates. Most teams go live in under two weeks with no data migration or lengthy implementation.